How effective are your communication skills? Have you ever given someone directions that you believed were clear and concise only later to find out that they did not understand what you were telling them?
Effective communication is an essential skill for all supervisors. In addition to verbal communication, it includes aspects of non-verbal communication, listening skills, and recognizing cultural differences. A supervisor must utilize effective communication skills in order to create a clear mutual understanding with employees on common goals, directives and expectations.
How do your communication skills rate? Take the Communication Competency Assessment to determine your areas of strength and areas that need further development.
After you complete the Communication Assessment, print out the Communication Analysis Tool to find workshops that are offered to maximize the effectiveness of your communication skills.
- Texas A&M University Library
- Runion, Meryl. Perfect Phrases for Managers and Supervisors: Hundreds of Ready-to-use Phrases for Any Management Situation. New York: McGraw-Hill Professional, 2010. Print.
- Polsky, Lawrence, and Antoine Gerschel. Perfect Phrases for Conflict Resolution: Hundreds of Ready-to-use Phrases for Encouraging a More Productive and Efficient Work Environment. New York: McGraw-Hill, 2011. Print.
- Pease, Barbara/ Pease, Allan. The Definitive Book of Body Language: The Hidden Message Behind People's Gestures and Expressions. N.p.: Bantam Dell Pub Group, 2009. Print.
- Durand, Dave. Say This, Not That: How to Build Trust and Motivate Others with the Right Choice of Words. New York: Crossroad, 2011. Print.